Refund Policy

Refund Policy for WordPress Themes and HTML Template

1. Overview

We stand behind the quality of our WordPress themes and want our customers to be satisfied with their purchase. However, since digital products cannot be returned, we have a strict but fair refund policy.

2. Eligibility for Refunds

You may request a refund under the following conditions:

• The theme does not function as described or has major technical issues that cannot be resolved.
• The theme has security vulnerabilities that affect the functionality of the website.
• The theme is completely broken and does not work as advertised, and our support team is unable to fix it.
• The customer accidentally made duplicate purchases.

3. Cases Where Refunds Are Not Provided

We do not offer refunds in the following situations:

• You change your mind after purchasing.
• The theme is not compatible with your hosting environment, plugins, or third-party software.
• You do not have the necessary technical knowledge to use or customize the theme.
• Your website gets broken due to modifications you made.
• You expected a feature that was not explicitly listed in the theme’s description.
• You purchased the theme by mistake.
• You no longer need the theme.
• You request a refund after a long period 30 days

4. Timeframe for Refund Requests

• Refund requests must be made within 7 days from the date of purchase.

5. Support and Troubleshooting

Before approving a refund, we require customers to:

• Contact our support team for assistance.
• Provide screenshots and details of the issue.
• Allow us reasonable time to resolve the issue.

6. How to Request a Refund

To request a refund, please:

1. Contact us via [support email/contact form].
2. Provide your order details and the reason for the refund request.
3. Our team will review your request and respond within 2 business days.

7. Chargebacks and Disputes

• If a customer issues a chargeback without first requesting support or a refund, we reserve the right to block future purchases.
• Chargebacks that violate our policy may be disputed with the payment provider.

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. The updated policy will be effective upon posting on our website.